As an Employee Owned United States Manufacturer, business ethics and customer safety are paramount.
Our website address is: https://www.kostonics.com.
We take your privacy very seriously and take the necessary steps to protect it.
This policy goes over how Kostonics.com (“we”) treats personal information and demonstrates how the information that is collected regarding visitors and customers (“you”) of the Kostonics.com website. Personal Information is basically defined as identifiable information about you such as your name, address, email address, and phone number that may not otherwise publicly available.
We will not:
A. We will not automatically sign you up for a subscription order or other automatic order.
For your security, we do not offer this type of service.
B. We will not sell your information. Your information is private and secure.
Transactions on our site are protected with 256-bit Secure Socket Layer Encryption. Our site is also Hyper Text Transfer Protocol Secure (HTTPS) which is the secure version of HTTP. Credit card information is never stored on our site.
The Information That We Do Collect and its usage:
In most cases, we will not have prior knowledge of your personal information unless you voluntarily give it to us while establishing an account and/or placing an order. This information includes, your name, address, email address, shipping address, telephone number, credit card information, order notes, or other customer service information.
For your security, we do not take phone orders. If you choose not to provide us with the relevant information electronically during order processing, we will not be able to process your order.
If you request shipping to an alternate address, we will safeguard this information with the same regard.
The only personal information that we collect without your request (and is only for the purpose of processing your order) is your IP (Internet Protocol) address. Your IP address is used by the Internet to basically identify you while you use the Internet as a whole and is not exclusive to your visit to our website. This number provides limited information and does not provide us with identifiable information such as your name, street address and the like.
However, your IP address may be used to identify your Internet provider and you may be contacted through that channel as needed. It will also be used as evidence in the event of an attempted fraudulent chargeback. A fraudulent chargeback means you placed the order, received the order and are enjoying your products, but then decide you no longer want to honor your payment.
How We Use Your Information:
Information collected is for the sole purpose of serving you. We need this information to ship your order, respond to questions that you may have, resolve customer service issues, and to offer you products and specials that we believe may interest you.
We may use this information to communicate with you regarding your order tracking and shipping status, in response to various requests from you, notification of policy changes, distribution of newsletters, or to contact you regarding your direct business with us.
It becomes necessary to share your personal information with other entities for the purpose of conducting our business with you. For example, a secure transaction with your credit card information and our financial institution to process order payment. When your order is shipped the selected carrier (i.e. USPS) must have access to your shipping information in order to make the delivery.
Access from Within Our Company:
Access to your personal information is restricted to a “need to know” basis and personal information such as order packing slips and the like are not authorized to leave their respective areas.
Need to know employees may not use your personal information for any purpose other than originally intended, such as order fulfillment, administration, shipping and the like.
We recognize that credit card information is extremely sensitive. Credit card information is only accessible to Kostonics.com personnel who require access for the processing of financial transactions and financial institutions that are directly involved with those transactions.
Use Of Your Information For Marketing Purposes:
When you provide personal information to us in the form of subscribing to our email newsletters, you may receive direct offers (never 3rd party) or marketing materials from Kostonics.com only, via email. You may opt out of these emails easily and quickly if you so desire.
To enhance your visit to Kostonics.com, we use “Internet Cookies.” Internet cookies are very common and are small pieces of information in text format that are downloaded to your computer when you visit many Web sites around the world.
These files contain a limited amount of information which can anonymously identify your visit to our systems. Cookies by themselves do not tell us who you are, more so they just tell us about your basic experience on our website.
The type of merchandise that is of interest to you, which pages are popular with our guests, shopping cart information and the like.
We do not track your personal Internet usage or other websites you have been to, it is simply to attempt to enhance your visit to Kostonics.com only. You are able to adjust your web browser settings to reject cookies, however, doing so may negatively affect your ability to fully use the Kostonics.com site.
Correction of Your Account Information:
You may update or correct your personal information, as well as change your password by logging in and entering the “My Account” area of Kostonics.com and editing your account information. If you need assistance, call us at 949-420-9252. Our operating hours are Mon-Fri, from 9-6 (Pacific).
Our site is intended to be safely viewed by the general public with a minimum legal age of 18 (21 in California). No offensive material of any kind is welcomed, nor added by intent. Since inception, we have worked very hard to limit the products and content on our site to eliminate selling any product that may be considered targeted to minors. Our nomenclatures are professional and adult oriented and are finalized after careful review and consideration to include focus group testing. This testing assists with the elimination of child like product names, product labeling and packaging.
We do not knowingly solicit orders from anyone under the legal age of 18 (21 in California). Nor from those that are not able to enter into a legally binding agreement with arbitration in California.
How To Contact Us:
If you have any questions, comments, suggestions, or wish to contact us for any reason, you can call us, fill out the contact form on our site, email us directly at [email protected]
Updates And Effective Dates:
We will modify and update these policies as needed. Please review this policy frequently so that your understanding of our policy is up to date.
The Terms and Conditions posted on this site were updated on or about December 1st, 2020.